My e-textbooks are not in Vitalsource, where are they?
When I go on the website it says "No courses have been set for your student ID, please contact the school's registrar's office so that they may update your course information at the Bookstore."
Answer
"No courses have been set for your student ID, please contact the school's registrar's office so that they may update your course information at the Bookstore."
This message may appear when a student navigates to the VitalSource bookshelf and finds there are no books available/assigned to their account. Sometimes this happens when a student creates their own VitalSource account instead of using the login information provided in the email from the bookstore that tells them their etextbooks are ready to be viewed.
If you have logged into the VitalSource platform correctly and the books still aren’t there, it may be that:
- The books are embedded within your online course shell and not available via VitalSource.
- That you recently changed your name (got married or divorced for example). If that is the case, login with the name that your account was orginally set up with until your student email is changed in the system by Classroom IT Support. If your email has been changed and your VitalSource account still does not work, contact Classroom IT Support.
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