Chat with the Rasmussen Library
Submit a Question
Answered By: Bonnie Ostrand Last Updated: Nov 03, 2015 Views: 318
Step 1: Before beginning an online tutoring appointment, make sure you have Mozilla Firefox installed for the best result with our online platform. You can download & install Firefox for free at:
Note: Firefox is the best Java enabled browser for use with the school’s platforms.
Step 2: Next, you should update your Java on your personal computer. For Windows users, navigate to your Start Menu > All Programs > Java > and select Check For Updates. When the Update window appears, click Update Now and follow prompts to update Java.
For Mac users, navigate to your System Preferences > Java > Java Control Panel > Update Tab > and click Install Update and then Install and Relaunch and follow prompts to update Java.
Step 3: After you have successfully installed Firefox and updated Java, then proceed to the tutoring website. To access this, navigate to your school portal at: http://portal.rasmussen.edu. Then, mouse over the Resource link and on the drop-down window select the Tutoring link.
Step 4: The tutoring link will bring you to your student Brainfuse account. Once there, select My Calendar from the drop down menu under My Account.
Step 5: To enter the online platform Whiteboard, press Enter for the session relevant to your appointment.
Note: Whiteboard is not accessible until the moderator (your tutor) has logged into the session.
Step 6: A pop-up window will come up for Whiteboard. Then click the Activate Java Button to start Whiteboard.
Note: If the window does not come up, it is because you have pop-ups blocked. At the top of your window will be a notification that Firefox prevented the pop-up. Click the Options button and then Allow and Remember.
Upon clicking Activate Java, a window appears asking for you to allow the plugins to run. Just click on the drop-down box and select Allow and Remember.
Note: If Whiteboard does not automatically start, close the pop-up window and re-enter the session. This is done under My Calendar, by pressing the Enter button next to your session.
If you see the screen below in the pop-up window, you have successfully joined the first tier of the online platform known as Whiteboard.
If you require screen-share access to share your computer screen, ask your tutor and they can initiate an OnSync session through Whiteboard. When the tutor does this a pop-up window will appear that looks like this.
Note: If it does not, then a pop-up block alert appears again, and you must Allow the pop-up again.
Once you have arrived at this window, your tutor will give you access to share your screen. Click on the drop-down link Share My Screen, then select Install Plugin.
Note: You will be prompted to install the plugin on your computer. Run the installation, and allow the plugin to install. Once installed, under the Share My Screen drop-down, select Plugin is Installed. After that you can open the Share My Screen drop-down again and select Entire Desktop.
If you see this screen, you have successfully done a first time setup for the online tutoring platform. Congratulations and welcome to Rasmussen College’s Learning Services!