Answered By: Bonnie Ostrand
Last Updated: Jan 09, 2020     Views: 727

Step 1: Before beginning an online tutoring appointment, make sure you have Mozilla Firefox installed for the best result with our online platform. Firefox is the best Java enabled browser for use with the online tutoring platform. You can download & install Firefox for free at:  Please also verify that Flash Player is installed on your system.  You can use this link to check:

Step 2: Next, you should update your Java on your personal computer. For Windows users, navigate to your Start Menu > All Programs > Java > and select Check For Updates (see image below). When the Update window appears, click Update Now and follow prompts to update Java.

Note: If already updated, a pop up will appear stating “You already have the latest Java Platform on this system”.


Check for updates










For Mac users, navigate to your 'System Preferences' (below left image) and then click on 'Java' (below right image).  Once in the Java Control Panel, go to the Update Tab and click Install Updates.

System preferences          System preferences icons

Step 3: After you have successfully installed Firefox and updated Java, then proceed to the tutoring website. To access this, navigate to your school portal at: Then, mouse over the Resource link and on the drop-down window select the Tutoring link.

Student portal

Step 4: The tutoring link will bring you to your student Brainfuse account. Once there, select 'My Calendar' from the drop down menu to the right, under your name.  

Brainfuse login

Step 5: To enter the online platform Whiteboard, press Enter for the session relevant to your appointment.


Note: Whiteboard is not accessible until the moderator (your tutor) has logged into the session.  Until then, you may see the following message.


When you see the screen below, you have successfully joined the first tier of the online platform known as Whiteboard.

If you require screen-share access to share your computer screen, ask your tutor and they can initiate an OnSync session through Whiteboard. When the tutor initiates On Sync, the below image will appear.

Brainfuse login

Note: If it does not appear, you may need to allow pop up's.

Once you have arrived at this window, you may be prompted to allow access for microphone and camera. Select 'allow' to initiate voice and video chat.  Your tutor will then give you access to share your screen. Click on the drop-down link 'Share My Screen', then select 'Install Plugin'.


Note: You will be prompted to install the plugin on your computer. Run the installation, and allow the plugin to install. Once installed, under the Share My Screen drop-down, select 'Plugin is Installed'. After that you can open the Share My Screen drop-down again and select 'Entire Desktop'.  You may be prompted to allow the plugin to run the first time. If so, check the box to always allow the plugin to run, then click 'allow'. If you have multiple monitors, you will be given the option to pick which one to share.

If you see this screen, you have successfully done a first time setup for the online tutoring platform. Congratulations and welcome to Rasmussen College’s Learning Services!

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