Q. How do I use the OnSync platform in online tutoring?


If you have signed up for an online tutoring session, chances are that you will be launched into the OnSync platform.  OnSync is a much more interactive session that allows you to screen share, speak through a microphone, use webcams, and much more.  This FAQ will walk you through the basics of OnSync.

How do I know that I'm in an OnSync session?

You will know you are being launched into the OnSync platform when you see this screen pop-up asking you to share your screen.

If you followed all of the steps as outlined in How Do I Prepare My Computer for an Online Tutoring Appointment, you should then see a screen that looks like the one below. 

Your tutor will then provide the necessary permissions and you will have the ability to share your screen, share a document, use a whiteboard, and much more during your online tutoring session!  The main features are highlighted in red below. If you have difficulty connecting your mic, webcam, or using any of the features in OnSync, do not hesitate to use the chat box to ask your tutor questions - that is what he or she is there for!


  • Last Updated Mar 18, 2020
  • Views 400
  • Answered By Kristie Keuntjes, Learning Services Coordinator

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