Answered By: Kristie Keuntjes
Last Updated: Jan 07, 2019     Views: 2845

We have compiled a list of the most frequently asked questions by new students to help you get started on the right foot!


Is there someone who can walk me through things?  I want to get a strong start.

  • Yes!  You can work with an experienced student (a Peer Mentor) to get tips on how to navigate being a successful student. They can tell you what to expect and how to avoid pitfalls. Click here for more information. 

What is my student email address and password?

  • Your student email is usually your firstname.lastname@smail.rasmussen.edu.  If your name is Jane Doe, your student email address will be jane.doe@smail.rasmussen.edu

  • Sometimes a number is added to your student email address if we have more than one student with the same name.  If this is the case, your email will be your firstname.lastname#@smail.rasmussen.edu.  If your name is Jane Doe, and there are two other Jane Does, your student email address will be jane.doe3@smail.rasmussen.edu

  • Your password is the first initial of your first name, the first initial of your last name, and the last four digits of your Social Security number.  If your name is Jane Doe and the last four of your Social Security number are 1234, your password will be jd1234

  • You access your student email through the student portal.  After you have logged into the portal using your student email address and password, look to the left side of the screen.  You will see the Campus Tools menu.  Click on Student Email.  You will enter your user name (your student email address) and your password.


What do I do if I want to change my schedule or drop a class?

  • You will want to connect with your Advisor on campus if you want to make a schedule change.  He or she can guide you through the process of adding, dropping, or rescheduling a class.  If you are unsure who your Advisor is, you can call the campus and ask.  Be sure to know the name of your program so you are directed to the right person.


I have a question about my financial aid.  Who do I ask?

  • You will want to connect with your Advisor in regard to any questions you may have about your FAFSA, funding, grants, scholarships, or any other financial information.  If you are unsure who your advisor is, you can call the campus and ask.  Be sure to know the name of your program so you are directed to the right person.


I have never taken an online course before.  How do I access my online classes?  How do I get started?

  • You access your online courses by logging into the student portal.  Once you have logged into the student portal using your student email and password, look to the left side of the screen.  You will see the Campus Tools menu.  Click My Online Courses.  You will be directed to your online courses.

  • You can connect with a tutor to get started in your online courses.  If you are unable to come to campus, we have webinars you can view to help you along your way. 


Where do I find my eTextbook?  How do I use it?

  • eTextbooks come in different formats and interfaces.  Check out this answer for more information.

  • You can learn all about your new eTextbook by visiting the digital content hub.  Here you will find video tutorials and FAQs all about your eTextbook.  You can also contact your instructor or Advisor for help.

 


What do I do if I do not have my eTextbook?

  • Let your instructor know right away if you do not have your eTextbook.  In most cases if you are in an online course, the first few chapters may be available in an electronic format.  You can access these electronic readings through the Lessons tab.  Select your desired module, select the Assignments link, and look for your readings.  If an electronic version is available, you will see NOTE: An electronic version of the readings are available by clicking here or below.  If you are in an on-campus course, discuss your options with your instructor.


Why digital content?

  • Digital fluency is a skill employers demand.  Digital content prepares you for today’s workforce and global society.

  • Digital content helps ensure timely and relevant resources to improve the learning experience. 

  • What is APA?

  • APA stands for the American Psychological Association.  At Rasmussen College, we use the Publication Manual of the American Psychological Association, 6th edition, and expect your written assignments to be submitted according to this style.  For more information about APA, you can visit our APA Guide.  Here you will find handouts, videos, and tutorials all about APA.  You can also seek assistance with APA from your instructor or tutors.


I need help in my classes.  What do I do?

  • You should always connect with your instructor if you are having difficulties in your classes because he or she is the subject matter expert.  If you find that you still need extra support, you can use one of the many resources we have available to our students for FREE.  Here are some of the available resources:

Tutoring:  You can connect with a tutor online or in-person.  You can set an appointment through our Tutor Match service or access our Live Help.  If you have difficulty setting an appointment, you can connect with your Advisor for help.

Writing Lab:  Submit your paper and have it reviewed before submitting it for class.  Your feedback is provided within 24 hours.  The Writing Lab can be accessed through your online courses or the student portal.

Webinars:  Webinars are online, interactive sessions you can attend to learn all of the important information you need to know while enrolled in Rasmussen College.  You can access the webinars live or watch an archive.  Upcoming webinars are announced in your student email or can be found by visiting the Library and Learning Services Webinar Series guide.

Grammarly:  Grammarly is a software that checks spelling, grammar, mechanics, usage, and even plagiarism issues.  Grammarly is available 24/7/365 for you to use.

 

Related Topics

Chat with the Rasmussen Library

Chat Hours

Monday-Thursday

12pm-8pm CT

Friday Offline
Saturday Offline
Sunday 4pm-8pm CT

Chat Expectations and Guidelines

Submit a Question

Submit Your Question
Your Info
Fields marked with * are required.