FAQS

Many of the EBSCO eBooks are "one user" books meaning that only one person can use that book at one time.  Explained another way, this is exactly like a physical library in the sense that if a book is removed from the shelf and checked out, it is not available for others to use until it is returned. 

If you were using an eBook, then tried to access it again from another computer, there may be a delay of about 30 minutes to an hour for the book to once again become available to you.  However, if another person is using the item, it will not be available until they "return it."

To help, eBook users have the option to be notified once an eBook that is in-use becomes available.  Here are the instructions from EBSCO:

Placing a Hold on an eBook:

• If the eBook you have chosen to download is in use by another patron, you have the opportunity to place a hold on the eBook to download when it becomes available. Enter your e-mail address in the field provided and click the Place Hold button.

• The eBook is placed in the Holds area of your My EBSCOhost Folder. When the eBook is available, you are notified via the e-mail address you provided and the eBook appears in the Checkouts area of your folder.