Chat with the Rasmussen Library

Note: Chat will be offline for the break weeks (6/17 - 7/4) and will resume on July 5th, 2017.

Starting July 5th, chat will be available Sunday through Thursday.

Chat Hours

Monday-Thursday

10am-4pm;
5pm-9pm
 CT

Friday Offline
Saturday Offline
Sunday 5pm-9pm CT

Chat Expectations and Guidelines

Submit a Question

Submit Your Question
Your Info
Fields marked with * are required.

Answered By: Jeneen LaSee-Willemssen
Last Updated: May 01, 2017     Views: 817

Here are AHIMA Virtual Lab (Hatsize) success strategies for the different software products: 

  • Nuance Quantim Encoder - now Clintegrity 360:
    • Requires IE; if you're using a version higher than 9, you'll want to enable compatibility mode.
  • 3M 
    • Officially supports IE 8, 9, and 10 (not 11).
    • HIT instructors have had good luck with Google Chrome.
  • SolCom EDMS
    • Requires Microsoft Silverlight to be installed.
    • Sometimes folks have problems using the mouse to navigate between input fields - when this happens, our HIT instructors have encouraged people to navigate using the keyboard (press TAB between fields, ENTER to login).
  • Healthport eSmartlog:
    • Requires IE with compatibility mode enabled. Otherwise it insists you haven't entered a Requester type. 
  • Athens Cerner Academic EHR (PowerChart)
  • Tableau
    • Desktop software that you can install.
    • The Activation Key has been updated! 
    • The activation key is found in Hatsize under the Help tab

If you have further questions on the software products, see our Answer at http://rasmussen.libanswers.com/faq/32571

Also, as always, please contact your instructor!