Chat with the Rasmussen Library

Note: Chat will be offline for the break weeks (6/17 - 7/4) and will resume on July 5th, 2017.

Starting July 5th, chat will be available Sunday through Thursday.

Chat Hours



Friday Offline
Saturday Offline
Sunday 5pm-9pm CT

Chat Expectations and Guidelines

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Answered By: Jeneen LaSee-Willemssen
Last Updated: May 01, 2017     Views: 817

Here are AHIMA Virtual Lab (Hatsize) success strategies for the different software products: 

  • Nuance Quantim Encoder - now Clintegrity 360:
    • Requires IE; if you're using a version higher than 9, you'll want to enable compatibility mode.
  • 3M 
    • Officially supports IE 8, 9, and 10 (not 11).
    • HIT instructors have had good luck with Google Chrome.
  • SolCom EDMS
    • Requires Microsoft Silverlight to be installed.
    • Sometimes folks have problems using the mouse to navigate between input fields - when this happens, our HIT instructors have encouraged people to navigate using the keyboard (press TAB between fields, ENTER to login).
  • Healthport eSmartlog:
    • Requires IE with compatibility mode enabled. Otherwise it insists you haven't entered a Requester type. 
  • Athens Cerner Academic EHR (PowerChart)
  • Tableau
    • Desktop software that you can install.
    • The Activation Key has been updated! 
    • The activation key is found in Hatsize under the Help tab

If you have further questions on the software products, see our Answer at

Also, as always, please contact your instructor!