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Answered By: Sara Stambaugh, Digital Services Librarian Last Updated: Apr 19, 2016 Views: 76
Good listening skills involve eye contact and open body language. Listening skills are very important for effective communication. Communication is a two-way street involving a sender and a receiver. Both should have good listening skills so that the communication between the sender and receiver is understood by all.
A great resource to refer to is: Credo eReference Books. You can locate this resource in the resources tab of your online class by clicking on the eResources (articles) link. Search for "listening skills" and link to several online dictionaries & encyclopedias with superb answers.