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Answered By: Ashley Guy, Nursing Librarian
Last Updated: May 16, 2016     Views: 133

Some ebook PDFs are very large files and depending on your internet speed, may take a moment to load.  If the page does not load after a couple minutes, try using a different browser. If that doesn't work, please read the minimum browser requirements below and make sure your browser is up to date. (If you need help with this process, please contact the Personal Support Center at (866) 693-2211.)

We encourage students to use FireFox, Chrome, or Safari (Apple) to access EBSCO content – there are more restrictions on IE which could make getting access to content very frustrating.

EBSCO has updated their minimum browser requirements for viewing PDFs and EPUB documents.

General Requirements:  

The Minimum Browser Requirements for EBSCO interfaces are as follows:

Internet Explorer

8.0 or later (*see note below)       


Latest version plus one previous version


Latest version plus one previous version

Google Chrome

Latest version plus one previous version


JavaScript, Cookies Enabled

Effective July 1, 2017, EBSCO will stop supporting Internet Explorer 8.0 and 9.0, due to security risks.

* Note: Until 2017 all currently existing functionality, as of May 2016, that is supported in IE 8.0 and 9.0 will continue to be supported, however all newly released services and features will only be supported in IE 10.0 or higher.

EBSCO eBooks

Internet Explorer versions 8.0 and 9.0 are not compatible with the technology supporting vertical scroll. To be able to vertically scroll EBSCO eBooks we recommend one of the browser versions listed above. Please see the Adobe Acrobat Reader Browser Requirements and settings for all supported browsers.

  • Internet Explorer versions 8.0 and older are not compatible with eBooks in EPUB format.
  • Windows 8.0/8.1 users should use the desktop version of Internet Explorer to view PDFs in the Viewer. The Metro version of Internet Explorer does not support Adobe Reader plug-ins that allow viewing of PDFs